The availability of a website is measured by the percentage of a year in which the website is publicly accessible and reachable via the Internet. This is different from measuring the uptime of a system. Uptime refers to the system itself being online. Uptime does not take into account being able to reach it as in the event of a network outage. A hosting provider's Service Level Agreement (SLA) may include a certain amount of scheduled downtime per year in order to perform maintenance on the systems. This scheduled downtime is often excluded from the SLA timeframe, and needs to be subtracted from the Total Time when availability is calculated. Depending on the wording of an SLA, if the availability of a system drops below that in the signed SLA, a hosting provider often will provide a partial refund for time lost. How downtime is determined changes from provider to provider, therefore reading the SLA is imperative. Not all providers release uptime statistics. Most hosting providers will guarantee at least 99.9% uptime which will allow for 43m of downtime per month, or 8h 45m of downtime per year.
That said, Bluehost is a bit better in this department as its support agents are well known for being very knowledgeable and fast with their replies, we had a great experience with their support when we tested it for our Bluehost Review. You can contact them 24/7 via live chat or phone. The company has two phone numbers customers can use, one of which is toll-free. WordPress doesn’t have a phone number you can reach them at but you can get 24/7 customer support via live chat and email, but this lack of support is the main reason why WordPress.com did not manage to be on our Bluehost Alternatives List.
The speed and performance result from very modern hardware and a global content delivery network powered by Cloudflare. Bluehost also offers essentially unlimited everything, including storage, emails, and bandwidth, along with many other perks. For example, Bluehost includes a free domain and marketing credits to get your site off the ground — further adding to its value.
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Founded in 2003, Bluehost has long been a hosting innovator and leader. Today, the company powers more than 2 million websites and carries the official seal of approval given by the WordPress.org team for managed WordPress services hosted on their VPS platform. With years of experience, competitive pricing, and excellent support, Bluehost is a pick you can take to the bank in the VPS hosting space.
If you want to rely on the SEO tools offered by your hosting provider, you’re once again better off with Bluehost. The company offers basic SEO tools as an optional service that you can add to any hosting package for just $1.99 per month. By comparison with any other well-known host such as Bluehost or HostGator, WordPress only includes SEO tools with its Business and eCommerce plans, which cost $25 and $45 per month, respectively.